Thank you for shopping at ZORAVAR ETHNIC. We strive to provide you with high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, please review our policies below.

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• Return Policy

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*Eligibility:*
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in the original packaging with all tags attached.
- You must provide a receipt or proof of purchase.

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*Timeframe:*
- You have two days from the date of delivery to return an item for a refund or exchange.

*Process:*
1. Contact our customer service team at [customer service email or phone number] to initiate a return.
2. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely, including the RMA number, and ship it back to us at:
   our official address.

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*Shipping:*
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.

*Non-Returnable Items:*
- Gift cards
- Items marked as final sale
- Personal care items, including unisex fragrances, if the seal is broken or the packaging is opened

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•  Refund Policy

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*Inspection:*
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.

*Processing Time:*
- Refunds may take 7-12 business days to process and appear on your statement, depending on your payment provider.

*Partial Refunds:*
- Partial refunds may be granted for items that are returned with signs of use, damage, or missing parts not due to our error.

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• Cancellation Policy

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*Order Cancellation:*
- You can cancel your order within six hours of placing it for a full refund.
- After 6 hours, cancellations are not guaranteed as the order may have already been processed and shipped.

*Process:*
1. Contact our customer service team at [customer service email or phone number] to request an order cancellation.
2. If your order has not been processed, we will cancel it and issue a full refund to your original method of payment.
3. If your order has been processed and shipped, please refer to our return policy.

•  Damaged or Defective Items

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- If you receive a damaged or defective item, please contact us immediately at [customer service email or phone number] with details and photos of the defect.
- We will arrange for a replacement or refund at no additional cost to you.

• Contact Us

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If you have any questions about our Return, Refund, or Cancellation Policy, please contact us at:

- *Email:* zoravarethnic@gmail.com
- *Phone:* (+91) 7003299974